Business
Disruption and automation affects every business today. Cultural resistance is the biggest obstacle to overcome as many people fear losing their jobs to automation as companies try to become better, faster, and cheaper while pursuing improved customer satisfaction. In this episode, Bälaji Ramanujam talks about overcoming these challenges and building customer satisfaction based on data.Bälaji Ramanujam has a proven track record of positively impacting EBITDA and customer growth by rapidly building high performing, results oriented teams and solutions with an emphasis on engineering, product delivery, and governance for real world, large scale solutions. My favorite quotes from Bälaji Ramanujam:“Some times you have to do negative testing and shut the system down.”“Quality is the right place, the right price, the right time.”“There is not a single business that is not being disrupted by technology.”“Being complacent is the worst thing that can happen today.”How to reach and stay connected with Bälaji Ramanujam:LinkedIn: Balaji RamanujamAbout PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.net Support the show (https://ppqc.net)