120: People Over Technology

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Law Firm Autopilot

Business


Visionary attorney Matt Homann shares insights garnered from practicing law as a solo lawyer, and as a consultant who now helps businesses innovate in practical ways. Among the topics discussed are the joys and practical benefits of systematically firing clients, the “ideal average client,” and Matt’s unique “client worthiness index.” Below are some resources mentioned in this episode: Filament (Matt’s company) The Monday Morning Meeting - Matt’s weekly email tips for helping you prepare for the coming week. Matt’s Twitter stream - filled with pithy actionable business advice. Practically In Person - Matt’s virtual meeting & collaborative online facilitation program. Thinksgiving - Matt’s initiative for helping non-profits get help with innovation and business strategy. Information Anxiety, by Richard Saul Wurman (book mentioned by Ernie) The Continuum of Understanding (mentioned by Ernie) And here’s a link to my Solo & Small Firm Lawyers’ Guide to Working Smarter (which is designed to help make your practice more automated & virtual —and less dependent on you doing all the work and making most of the decisions)   Thanks to Our Sponsor Smith.ai; is an amazing virtual receptionist service that specializes in working with solo and small law firms. When you hire Smith.ai; you’re actually hiring well-trained, friendly receptionists who can respond to callers in English or Spanish. Then can screen callers (obviously) but they do much more. Like create appointments and accept payments if you charge for initial consults (which you should!). And they do this 7 days a week. The best part is they don’t just handle these conversations by phone — they also have 24/7 live agents and chatbots capturing leads on websites and via text message (even via Facebook Messenger). If there’s one great outsourcing opportunity for your practice, this is it. Let Smith.ai have your back while you stay focused on your work, knowing that your clients and prospects are being taken care of. Plans start at just $140 a month for calls or chats. And they have a special offer for podcast listeners where you can get an extra $100 discount with promo code ERNIE100. Sign up for a free trial now (and learn more) at www.smith.ai;. As they say, “don’t let another day go by without trying Smith.ai.”     EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world. Find out more at emeraldcitypro.com