Business
Today, I am very excited to introduce you to Dr. Andy Luttrell, a social psychologist who has (at least so far) devoted his career to understanding people’s opinions. You know I love a good question, and he is mostly curious about those opinions people hold onto really tightly and can’t seem to let go of. As he asks on his website, “Why do we hold some views that define us and others that we’re happy to change?” Such an interesting topic, and I am excited to let you hear some of his findings on the science of opinions and how that ties in with persuasion in our conversation today. Show Notes: [00:06] In today’s episode I’m excited to introduce you to Dr. Andy Luttrell, professor and host of the Opinion Science Podcast. [03:15] Andy, a social psychologist, shares about himself and his background. [05:45] In some cultures, our view of ourselves is ever changing. Others are more fixed. [08:17] Your audience is going to have its own way that it prefers to navigate certain questions. The way you present yourself and your brand image, or the messages you communicate with ought to take that audience’s preference into account. [09:56] Oftentimes, we have to pick what works for our brand and just go with it. [10:41] If someone sees their stance as rooted in morality, they are often not going to budge. [11:18] If the message matches the kind of opinion the audience already has, it is going to go further. [12:49] When we are trying to talk about these moral issues, sometimes we feel like we want to retreat from talking about morals, but that is exactly the dimension that the audience cares about (and has proven to be more persuasive). [14:54] Are logical arguments the most persuasive or are emotional arguments the most persuasive? It depends on who you are talking to. [15:56] Most people are not only logical or emotional people. It also depends on the context of what you are talking about. [17:20] There are all sorts of ways personality variables can come into play with the persuasion process. [18:34] Anyone has the potential to change their mind. Some personality variables can have to do with one's willingness to engage with certain ideas. [20:20] Some research shows that we can sell our products or ideas framed in terms of the personality traits that define you best and that is going to have more leverage. [21:34] The personality of the person you are trying to influence is going to determine which message is going to be most impactful. [23:29] If we are framing something in terms of a very political audience and the wrong person comes across it, that might actually tarnish the image or backfire. If you are working in a sensitive space, be aware. [25:45] We have this foundational understanding of persuasion that goes back to the 40’s. [26:07] Persuasion is at the heart of what we do every day. It doesn’t feel like we are trying to constantly influence the people around us, but we are talking about our opinions almost all the time. [27:06] There are always going to be some growing pains in the application process. [29:09] We can have good guesses but we don’t have specificity. [31:10] If you run the same simulation a dozen times it is not going to go exactly the same in each one. There is a bunch of stuff you can never really account for. [32:26] You run the risk of chasing things that are not relevant if you have too much to account for. [33:40] Persuasion is about changing your evaluation of something. [35:14] A strong opinion is one that people say they will not change and it will be the thing that guides the decisions they make. [37:22] One place confidence comes from is consensus. If we think most people hold the same opinion, we become confident in it (for better or worse). [39:46] Strength is an important part of the equation in getting people from one side to another. [40:19] One interesting way people have looked at persuasion is through self affirmation. [41:29] You are perfect with room for improvement. [43:27] Melina shares her closing thoughts. [45:13] Melina’s award-winning first book, What Your Customer Wants and Can’t Tell You is available on Amazon, Bookshop, Barnes & Noble, Book Depository, and Booktopia. Thanks for listening. Don’t forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show. I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. 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Get the Books Mentioned on (or related to) this Episode: Influence, New and Expanded: The Psychology of Persuasion By Robert Cialdini Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life By Kwame Christian Influence PEOPLE: Powerful Everyday Opportunities to Persuade that are Lasting and Ethical By Brian Ahearn Marketing to Mindstates: The Practical Guide to Applying Behavior Design to Research and Marketing By Will Leach How to Change: The Science of Getting from Where You Are to Where You Want to Be By Katy Milkman Connect with Andy: Andy’s Website Opinion Science Podcast Opinion Science Podcast on Twitter Past Episodes & Other Important Links: A megastudy of text-based nudges encouraging patients to get vaccinated at an upcoming doctor’s appointment Episode 146: Using Anchoring in Negotiations, an Interview with Kwame Christian Episode 107: How to Have Difficult Conversations About Race & Inequality: Interview with Kwame Christian Episode 104: How To Ethically Influence People: Interview with Author Brian Ahearn Episode 157: Dr. Robert Cialdini and the (Now!) 7 Principles of Persuasion Episode 88: Marketing to Mindstates: A Discussion With Author, Will Leach Episode 102: Confirmation Bias: How Your Subconscious Beliefs Shape Your Experiences (A Behavioral Economics Foundations Episode) Episode 142: Status Quo Bias: Why Change Feels Terrifying, a Behavioral Economics Foundations Episode Episode 9: Loss Aversion: Why Getting New Stuff Is Not The Same: A Behavioral Economics Foundations Episode Episode 35: NUDGES & Choice Architecture: Introducing Nobel-Winning Concepts: A Behavioral Economics Foundations Episode Episode 16: Framing: How You Say Things Matter More Than What You’re Saying: A Behavioral Economics Foundations Episode Episode 18: Priming: Why You Should Never Have A Difficult Conversation With Someone Holding An Iced Coffee: A Behavioral Economics Foundations Episode Episode 19: Herding: Come On And Listen…Everyone Else Is Doing It: A Behavioral Economics Foundations Episode Episode 87: Social Proof: How to Use Herding to Boost Engagement and Sales Episode 151: How To Change, an interview Dr. Katy Milkman Cognitive Dissonance - coming soon! Check out What Your Customer Wants and Can’t Tell You on Amazon, Bookshop, Barnes & Noble, Book Depository, and Booktopia