Technology
Which tools do your contact center agents need to access to provide the best customer experience? What are the latest innovations in the contact center technology realm that will drive peak performance? On this special episode, 8x8 Contact Center expert Kay Phelps and CEO of LANtelligence, Martin Tracey share insights on how 3 key technologies can drive peak performance of your contact center. You will learn how artificial intelligence (AI), speech analytics and agent enablement tools can boost both efficiency and effectiveness. Discover how to leverage these technologies to improve performance and boost your Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) scores. The conversation is moderated by Mike Aoki, President of Reflective Keynotes.