We chat with Kristen Swanson about the work she is doing at Slack as the Chief of Staff for Customer Experience, and how her years of developing curriculum, helping to start Edcamp, and teaching led her to use a backwards approach in all kinds of areas.

Talking About Practice

#3 - Kristen Swanson: How To Build Better Experiences By Planning Backwards

Why Some People and Teams Get Better, And Others Don't A.J. Juliani shares the best science and stories around learning and practice, then talks with experts who know a lot more than him about getting better.