Business
Molly McGrath discusses client follow-up and cancellation with technology guru, John Rehbein, Owner and Consultant at Ettinger Consulting, a certified action step company that is committed to improving, enhancing, and sustaining relationships with clients. What You Will Learn in This Episode How to navigate a conversation and handle a conversation around cancellations and or reschedules with clients How to run effective confirmation, follow-up, and intake calls Understanding and applying action steps to outsource client services Why your data matters and making sure it is understandable and reportable Ways a consulting company can help sustain your client/business relationship About John Rehbein John has over a decade of experience in coding, programming, legal database software, graphic design, and business management. John, too, has worked in multiple law firms for several years in client development and serving as their client educational director. Links and Resources Hiring & Empowering Solutions on Facebook www.hiringandempowering.com https://www.linkedin.com/in/molly-hall https://www.linkedin.com/in/john-rehbein-64583a110 https://www.ettingerconsulting.com https://www.facebook.com/EttingerConsulting/