Great customer service does NOT mean being available 24/7. This week, Melissa explains how to create a system to deal with the needs of other people as they come up. 

Velocity Work

#46: Stop Answering Things Immediately

The Velocity Work podcast is for lawyers who run their own firm. It explores tactics, tools, and stories that help owner-attorneys push past simply lawyering well to building a successful firm. Melissa Shanahan, Velocity Work's founder, helps clients and listeners shift how they operate in order to achieve the next level for their firm and their life. From numbers and business strategy to discipline and mental health, Melissa's approach provides sustainable success.

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Velocity Work