About

Customer service and retention are so important and Jon Bostock Co Founder of Trumans shares his leadership insights from nearly a decade at General Electric and his time at Big Ass Fans before they sold for 500 Million USD. Trumans is disrupting the cleaning category with a innovative new range of cleaning products, reducing wastage and environmental damage. "Fast Company has honored Truman’s as part of its World Changing Ideas Awards, which were announced today. Launched just two months ago, Truman’s brings stark simplicity to the $30 billion home cleaning products industry. The company’s lineup of four cleaners, which are shipped directly to customers, tackle virtually all of a home’s hard surfaces. Beyond convenience and simplicity, Truman's boasts today’s greenest cleaners by offering patented refill cartridges that eliminate single-use plastic bottles. All you do is fill your bottle with water and pop in a cartridge. When the bottle’s empty, admire your cleanliness and simply refill the same bottle with water and a new cartridge. To compare carbon footprints, it takes 31 semi-trucks filled with ready-to-use cleaners to equal just one semi-truck of the equivalent of Truman’s refill cartridges." Also you may want to checkout this episode:- Revenue Blindspots with Bryan Eisenberg – Episode 12 To learn more about Jon Visit Trumans here WARNING — AI Transcriptions Below May Cause Grammatically Correct People Serious Stress and Lack of Sleep! Nathaniel Schooler 0:23 So today I'm interviewing Jon Bostock. And he co founded a direct to consumer cleaning company called Truman's - aiming to upend the state cleaning industry with conveniently delivered easy-to-use products that replace single use plastic bottles. Jon brings leadership experience from nearly a decade at General Electric, followed by his time shepherding the 500 million US dollar sale of Big Ass Fans in late 2017. And he shares some great insight here. Let's dig into the interview. Well, it's great to meet you, john. And I'm quite interested in learning a bit more about you. Bryan Eisenberg speaks very highly of you. Jon Bostock 1:07 You know, Bryan is a brilliant guy. And I'm super honored and humbled that that Bryan says nice things about me, I love his book Be Like Amazon, I've learned a lot from it. When you look at the businesses that I've either run, or now created a lot of the principles that are in the book you find them in everything we do. One of the things I love is this idea that you've got to be close to the customer. And it's all about authentic relationships within that customer experience. And so, you know, humbled by what Brian says and super excited to meet you. And looking forward to the conversation. Nathaniel Schooler 1:42 Likewise. So today, I think we're going to talk about customer service and retention. There's me, I'm having to check over there because I got so many things going on in my brain right now. My brain is a bit like this library, you know, it's organized, but it's but it needs a bit of work. Yeah. Jon Bostock 2:00 So I know you have read every single one of those books. I can't wait to ask a specific questions about what's on specific pages of those books. Nathaniel Schooler 2:10 I've actually got Be Like Amazon, I actually have got that. So it's brilliant. Yeah, I remember when I remember when he was just about to release it. And he gave me the copy that's like before, so my title is different. It's not like the real title. Yeah. So like, I've got a different title, because he changed it slightly when he launched. But the stories in there about customer service are just absolutely brilliant. So why should people listen to you, Jon? Jon Bostock 2:39 You know, look, I think what I've learned throughout my career, and which by the way, I started in a big company that was very far removed from the customer. And I think when you go through experiences like that,