Week 26 Topic: Process ImprovementMatt Dale and I talk about choosing the right time for big changes, and the right time for small improvements.Support the show (https://www.patreon.com/user?u=28654526)

Customer Support Leaders

98: Process Improvement with Matt Dale

Customer Support Leaders have often been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you. Each week five different leaders discuss a topic with me, Charlotte Ward. Listen and learn every day!

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Customer Support Leaders