Hannah Yang, Product Manager of Provider Experience at Oscar Health Insurance, joins us to discuss feature prioritization during COVID, designing towards a KPI goal, customer relationships at small & large companies, qualitative vs quantitative data in health-tech, and the hurdles of working in a regulated industry. This episode is brought to you by ExpressVPN (https://www.expressvpn.com/tentative). Click through to get three months for free. TheShareWay (https://www.theshareway.com/) Oscar Health (https://www.hioscar.com/) Hannah on Twitter (https://twitter.com/hannahcyang) Become a Sponsor (https://thoughtbot.com/sponsorship) of Tentative!

Tentative

98: Think About the Edge Cases (Hannah Yang)

This week Jaclyn & Kyle catch up on streamlining UI, building landing pages in Hubspot CMS, first impressions of Tailwind, and auto-layout in Figma. Also, we reminisce as we say adieu to Kyle and his tenure on Tentative. ??

107: Pixelated Persons

This week Jaclyn & Kyle discuss neglecting your backlog, the emotions around a design sprint, and changes to the design and development team structure at thoughtbot. Become a Sponsor (https://thoughtbot.com/sponsorship) of Tentative!

106: Note-n-Map 'n Stuff

Nelsy Hubb, Product Manager at Neocova, joins Jaclyn to discuss engaging with outside partners, maintaining a design system, customer feedback, trusting your subject matter experts, design debt, and many, many allusions to The Lord of the Rings. Neocova (https://neocova.com/) Spotlight AI (https://neocova.com/solutions/spotlight-ai/) Tiger King meets Lisa Frank (https://www.reddit.com/r/TigerKing/comments/fsmeep/tiger_king_meets_lisa_frank/) Nelsy on LinkedIn (https://www.linkedin.com/in/nelsy-hubb-403823188/) Become a Sponsor (https://thoughtbot.com/sponsorship) of Tentative!

105: User Focused (Nelsy Hubb)

To wrap up our year, this week Kyle & Jaclyn run a retro for 2020. So put on those comfy pants and join us while they reflect on their most used tools, new amenities, and favorite hobbies of the year; as well as air some behind the scenes goodness. This episode is brought to you by HelloFresh (http://HelloFresh.com/tentative80): Enter code TENTATIVE80 to get a total of $80 off, including free shipping Miro (https://miro.com) Between the World and Me (https://amzn.to/38kdUGt)- Ta-Nehisi Coates The Lord of the Rings (https://amzn.to/34vF9g6)- J.R.R. Tolkien The Queen's Gambit (https://www.netflix.com/title/80234304) Become a Sponsor (https://thoughtbot.com/sponsorship) of Tentative!

104: The Phone is Back!

Lloyd Bennett, designer at thoughtbot London, joins the show to discuss Tones & Shades, his new digital magazine, as well as designing a brand identity, prototyping early in the design process, and animating with intent. This episode is brought to you by: ExpressVPN (https://www.expressvpn.com/tentative): Click through to get three months for free Remote Works Podcast (https://link.chtbl.com/remoteworks_cyoa?sid=podcast.Tentative) Tones & Shades (https://tonesandshad.es/) "The Three-Hour Brand Sprint" (https://library.gv.com/the-three-hour-brand-sprint-3ccabf4b768a)- Jake Knapp "Reinvention & the Creative Journey" (https://tonesandshad.es/reinvention-and-the-creative-journey/)- an interview With Helen Cammock Offscreen Magazine (https://www.offscreenmag.com/) Tones & Shades on Instagram (https://www.instagram.com/tonesshades/) Lloyd on Instagram (https://www.instagram.com/designbyljb/) Become a Sponsor (https://thoughtbot.com/sponsorship) of Tentative!

103: If We Don't, Who Will? (Lloyd Bennett)

Adekunle Oduye, UX Engineer at Mailchimp, discusses working on a design-system team, setting goals for 2021, storing documentation in Figma, and conducting user research for design systems. This episode is brought to you by: ExpressVPN (https://www.expressvpn.com/tentative): Click through to get three months for free HelloFresh (http://HelloFresh.com/tentative90): Enter code TENTATIVE90 to get a total of $90 off, including free shipping Mailchimp Style Guide (http://ux.mailchimp.com/) Essentialism (https://amzn.to/2UDdapA) Adekunle on Twitter (https://twitter.com/adekunleoduye) Become a Sponsor (https://thoughtbot.com/sponsorship) of Tentative!

102: Automation is the Goal (Adekunle Oduye)

Ryan Rumsey, founder & CEO of Second Wave Dive, discusses building programs that solve systems problems through design thinking, and struggling with critique. This episode is brought to you by ExpressVPN (https://www.expressvpn.com/tentative). Click through to get three months for free. Second Wave Dive (https://www.secondwavedive.com/) Business Thinking for Designers (https://www.designbetter.co/business-thinking-for-designers)- Ryan Rumsey Ryan's Personal Site (https://www.ryanrumsey.com/) Ryan on Twitter (https://twitter.com/ryanrumsey) Become a Sponsor (https://thoughtbot.com/sponsorship) of Tentative!

101: Unconsulting (Ryan Rumsey)

Senongo Akpem, author of Cross-Cultural Design, joins the show to discuss design in civic-tech, ways to include cross-cultural design thinking into short engagements, staying dedicated to long-term projects, and memories of Dreamweaver. This episode is brought to you by ExpressVPN (https://www.expressvpn.com/tentative). Click through to get three months for free. Cross-Cultural Design (https://abookapart.com/products/cross-cultural-design)- Senongo Akpem A Civic Technologist's Practice Guide (https://amzn.to/31rkIPV)- Cyd Harrell curry.cafe (http://curry.cafe/) Senongo on Twitter (https://twitter.com/senongo) Become a Sponsor (https://thoughtbot.com/sponsorship) of Tentative!

100: Who We Are as Designers (Senongo Akpem)

From User Interviews, Erin May (VP Growth & Marketing) & JH Forster (VP Product) join the show to discuss hiring during Covid, onboarding remotely, using GitHub for documentation, backlog management, managing team morale while remote, and work on diversity & inclusion initiatives. User Interviews (https://www.userinterviews.com/) Awkward Silences (https://www.userinterviews.com/podcast)- User Interviews Podcast Being There (https://en.wikipedia.org/wiki/Being_There) Remo (https://remo.co/) The UX Research Flex Stack (https://www.userinterviews.com/lp/ux-research-flex-stack) Rocket Emoji App (https://matthewpalmer.net/rocket/) JH on Twitter (https://twitter.com/jhforster) Erin on Twitter (https://twitter.com/erinhmay) Become a Sponsor (https://thoughtbot.com/sponsorship) of Tentative!

99: Organic Backlog Gardening (Erin May & JH Forster)

Elaina Natario and Vendela Larsson join us to discuss the research, procedure, and findings, that went into their Glides project for the Massachusetts Bay Transportation Authority. "Gliding to Success" (https://designmuseumfoundation.org/gliding-to-success/)- Design Museum Magazine MBTA Case Study (https://thoughtbot.com/case-studies/mbta) Just Enough Research (https://abookapart.com/products/just-enough-research)- Erika Hall What the heck is a bomb cyclone? (https://www.popsci.com/bomb-cyclone/) Elaina on Twitter (https://twitter.com/elainanatario) Vendela on Twitter (https://twitter.com/vendelalarsson) Become a Sponsor (https://thoughtbot.com/sponsorship) of Tentative!

97: Park the Train-Car in Harvard Yard (Elaina Natario & Vendela Larsson)

Hey Tentative listeners, this week we're bringing you an announcement of upcoming changes to the format of Tentative. We'll be exploring more focused topics, bringing in guests from around the design community, and discussing the intersection of design and business; all while bringing our true and silly selves that make Tentative what it is today. So come join us on the ride, and tell a friend! Also, conference call fatigue, an internet outage during a remote design sprint, and embracing async communication. Become a Sponsor (https://thoughtbot.com/sponsorship) of Tentative!

96: Updating the UX

This week, Kyle updates case studies in our CMS and Jaclyn returns from PTO. Also, tips & tricks for Alfred, working in non-traditional design tools, and a design-team book club. Alfred (https://www.alfredapp.com/) Prismic (https://prismic.io/) Cross-Cultural Design (https://abookapart.com/products/cross-cultural-design)- Senongo Akpem

95: My Clipboard-History History

This week, Jaclyn volunteers on a design sprint and prepares for PTO, while Kyle preps for a website redesign workshop. Also, collaboration vs customization in presentations, preparing a 2 day Pre-MVP workshop, approaches to editing, and balancing experimentation with expertise. The Code Cooperative (https://codecooperative.org/) Website Redesign Workshop (https://thoughtbot.com/events/website-redesign-workshop) Upcase (https://thoughtbot.com/upcase/) Become a Sponsor (https://thoughtbot.com/sponsorship) of Tentative!

94: Livin' in Google Docs

This week, Kyle works on documentation and updating pages in our CMS, while Jackie hosts an internal trivia game as well as troubleshoots her terminal setup. Also, avoiding burnout, extending Covid protections, and Zoom fatigue. Become a Sponsor (https://thoughtbot.com/sponsorship) of Tentative!

93: Janice and the Vampires

Tentative is a podcast about digital product design. Hosted by thoughtbot's Chief Design Officer Kyle Fiedler & Boston Design Director Jaclyn Perrone.