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Ricardo Coetzee, Head of Auto & General Insurance tells us about their innovative approach to keep themselves accountable to broker service delivery. A fine for not performing. Follow Us on: Sign Up to our Newsletter: https://bit.ly/3hL5BXu Facebook: https://www.facebook.com/COVERPublications/ Twitter: https://twitter.com/coverchat?lang=en Website: https://www.cover.co.za/ Instagram: https://www.instagram.com/hugonewshound/