Technology
In this interview, Alex, Angela, and Seemantini discuss how they are using business capabilities including people, processes, tools, technology, metrics, and culture, to manage and strategically guide their businesses. Both Angela and Seemantini speak on the strategic and foundational capabilities in their businesses and how digital is impacting both retail and healthcare. Seemantini shares how she transformed Lowe’s omnichannel customer experience and the process of managing project teams through successes and failures.. They also discuss the digital transformation of healthcare, the rise of delivering healthcare digitally, and the importance of data. Read More... The post Bonus: Business Capabilities appeared first on Metis Strategy.