As the coronavirus interrupted the daily lives of millions of Americans and shuttered the offices of most federal agencies, the Veterans Affairs Department relied on technology to help meet the moment. Deputy Chief Veterans Experience Officer Barbara Morton explains how her office is using data, customer experience tools, technology and engagement to help VA—and the veterans the agency services—meet new challenges.

Critical Update

COVID-19 Challenges Test Veterans Affairs' Customer Experience Office

Nextgov's Critical Update explores the future of government technology. Each episode, we dive into how the government is using the latest tech and more importantly, you’ll hear from some of the people who are trying to make change possible.

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Critical Update