#8 Customer Service in the Digital Era

#8 Customer Service in the Digital Era

Open For Business

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It’s easy to satisfy your customers when everything’s going well, but how do you handle it when things go wrong? We’ve got stories from small business owners who’ve learned the hard way about how to get customer service right. Episode Notes: This episode features: Laura Raposa, baker/owner of The Foodsmith in Duxbury, Massachusetts. Jim "Griff" Griffith, seller engagement, community, and education at eBayKarida Collins, founder of Neighborhood Fi...
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It’s easy to satisfy your customers when everything’s going well, but how do you handle it when things go wrong? We’ve got stories from small business owners who’ve learned the hard way about how to get customer service right. Episode Notes: This episode features: Laura Raposa, baker/owner of The Foodsmith in Duxbury, Massachusetts. Jim "Griff" Griffith, seller engagement, community, and education at eBayKarida Collins, founder of Neighborhood Fi...
Read More