About

Listen to Richard Howells from SAP and Greg Gorbach from ARC discuss business trends, drivers and technologies that are driving digital supply chains from the design of new products, through the planning, manufacturing and logistics of delivering of these products and the aster sales service and maintenance processes. . They discuss trends around demanding customers, global uncertainty and sustainability. Addressing these challenges relies on several important factors: o Customer Centricity - Putting your customer at the heart of your businessYour customers want you to know them, delight them, protect their privacy and meet them wherever they are. Connecting the different demand signals across all channels to your supply chain or fulfilment engine means you can give them exactly what they want – in some cases before they knew they wanted it. o Gaining total visibilityYou can’t Google your supply chain. To see around corners and know for sure your suppliers and partners are reliable, ethical and sustainable, you need a cross-functional digital view vs a silo view, all the way from product design to planning, manufacturing, delivery and logistics, to operation and maintenance. It’s called creating a digital mirror of your business. o Harnessing innovation IoT, Blockchain and machine learning embedded in every process helps your business run more intelligently every step of the way and frees your people to do things only humans can. We believe tech should serve people, not the other way around. As the market leader, SAP has the complete vision, portfolio and expertise to help our customers connect their supply chain digitally to perfect their business reality. ARC Advisory Group is the leading technology research and advisory firm for industry, infrastructure and cities. Our coverage of technology and trends extends from business systems to product and asset lifecycle management, Industrial IoT, Industry 4.0, supply chain management, operations management, energy optimization and automation systems. Our analysts and consultants have the industry knowledge and the first-hand experience to help find the best answers to the complex business issues facing organizations today. Contact us: https://www.arcweb.com/about/contact-us Subscribe to our channel: https://www.youtube.com/subscription_center?add_user=ARCadvisory