Digital Transformation in Delivering Superlative Customer Experience


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Mint Techcetra


In this episode, Harita Gupta, Asia Pacific Head at Sutherland, discusses the impact of digital transformation on BPO and how it is driving personalized experiences for customers. The episode covers leveraging customer data and analytics, challenges in implementation, automation, cost efficiency, and the evolving role of AI and machine learning. You are tuned in to episode 2 of a special series brought to you by Nasscom.