Business
Dr. Nathan Regier welcomes Mark Miller to today’s episode. He is a business leader, storyteller, and best selling author of eight books that have sold over a million copies in 25 languages. He built his career at Chick-fil-A and helped the company grow from 75 restaurants to over 2400 locations with annual sales exceeding 10 billion dollars. In this episode, Mark Miller is talking about engagement. In Mark’s newest book Win the Heart: How to Create a Culture of Full Engagement, he reveals the principles any leader in an organization can apply to drive engagement and boost success while making it something consistent across the organization Key Takeaways: [1:48] Mark talks about how his professional journey. [3:21] Mark shares the “big idea” in Win the Heart: How to Create a Culture of Full Engagement [4:25] Engagement is the last hurdle that most organizations have not jumped in order to excel in execution. [4:58] What is engagement and how it relates to a business. [5:37] High-performance organizations only fo four things. [7:30] Engagement is about how much someone cares. [8:58] Simplicity is key for an organization to achieve high performance. [9:25] Engagement is the kind of care that results in personal initiative and discretionary effort [10:20] The power of fables. [10:52] Engagement and its link with compassion. [11:33] The important piece of connection. [11:50] Care produces caring [12:17] For strategies that will increase someone’s level of Caring: Connection, Affirmation, Responsibility, Environment that leaders create. [14:37] A manager’s field guide. [16:40] Believe in human worth and dignity. [18:44] Does engagement matter more now than it used to? [21:04] Experience is what really keeps people engaged with an organization. [22:58] What is unique about Win the Heart? [24:07] The role of conflict. [26:30] Mark’s secret at Chick-fil-A. [27:29] Engaging teenagers in an organization. [29:25] Can a leader turn around an existing culture? [32:01] Leaders need to lead. [34:25] Mark Miller talks about his passion for photography. [35:14] Lighting round [38:53] Nate shares the main topics of an amazing conversation with Mark Miller. Mentioned in this episode: The Compassion Mindset Win the Heart: How to Create a Culture of Full Engagement, Mark Miller Text WintheHeart to 33777 and get your Free Digital Quickstart Guide and the first chapter of Mark Miller’s latest book Win the Heart. High-Performance Habits: How Extraordinary People Become That Way, Brendon Burchard Visit Mark Miller’s site Tweetables: “Most leaders underestimate and undervalue the importance of engagement in their employees.” #oncompassion #leader #employees “Engagement is the last hurdle that most organizations have not jumped in order to excel in execution.” #oncompassion #engagement #organization #execution “Engagement is the kind of care that results in personal initiative and discretionary effort.” #oncompassion #engagement #care “Care produces caring.” #oncompassion #care “If you have an environment without conflict you don’t have a healthy environment.” #oncompassion #conflict #environment #organizationalhealth “Leaders are the architects of the future.” #oncompassion #leaders #future