Technology
Derek Roberti is the VP Technology, North America, at Cognigy, based in California. He joins us to share his insights and observations on using conversational AI automation in the enterprise for automating service delivery. We chat to Derek about:Cognigy and its historyDemocratising AIThe need for market education The balance between technical capability and ease of use in conversational AI toolsMarrying conversational AI with Robotic Process Automation (RPA)Whether conversational AI tools will convergeHow and if we'll see conversational automation within voice assistantsLinksVisit Cognigy.comConnect with Derek Roberti on Linkedin See acast.com/privacy for privacy and opt-out information.