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This episode is about How to Win Over the IRS. 00:02 Energy of Attitude and of Personality Today's episode is about an interesting topic, how to win over the IRS This is really about something that Nick went through and his story, and we thought it might be really helpful because it was such a cool use of energy of attitude and of personality. KISMA That's a good way to put it. And I kind of put together a little formula for how I was going to approach this.  Nick 4:12 Strategy So we had to refile some stuff from 2018 and I got a notification in the mail. It was a multi thousand dollar bill, like just pure penalties. And finally you were like here's what you're going to do. Nick I asked if I could share a strategy with you. I said first thing in the morning you're going to call and be on hold for a couple of hours. They're not going to pick up right away, so you can get all your stuff done until the person picks up. KISMA 9:10 Right Intentions  So I got on the phone one morning and I was on hold for a solid hour. And what I had decided before I got on the phone was that I was totally going to get the exact right person on the phone. Nick Your intention was right there. KISMA Yeah. I was very clear in that I was going to get the exact right person. And I had decided I was going to be the bright spot in that person's day and the happiest person they’ve talked to in a month. Nick 13:04 Taking Full Ownership When a lady answered, I made a point to just go nice and slow to communicate what I was trying to communicate to her and I explained the situation.  One of the things that I did was I didn't try to make up some weird story or anything like that. I just took full ownership for it.  Nick I need to pause here because I don't know how many clients and students I'll talk to that are afraid of making a mistake. And here's when taking ownership of a mistake is not only a learning experience, but like the outcome can be in your favor. KISMA Yeah. It was really fascinating to listen to her respond to that. I could tell that that's not something that she hears a lot. But I feel this is the reason I did it was because I felt like that blame energy really starts to turn things upside down. Like nobody likes to hear that, as soon as you're doing that, you're in the role of victimization. And that wasn't what I wanted to bring to that conversation. Nick 23:23 Clean Up Your own Stuff I feel like it's about cleaning up your own stuff. Like do whatever you have to, you know, tithe, do forgiveness, clean up your own stuff. Take action. Don't put it off too long because the longer you put it off, the bigger it gets.  And have a little strategy like the little call strategy, start dialing early and do other things and then be ready to take the call. And then the most important thing, when you're on the call, you're calm, you're kind, you're talking slow, you get the person's name, you thank them for taking the call. It completely changes the dynamic between the two of you. KISMA So there you go. We would love to hear from you if you have any stories. If you want us to talk about anything in particular please email us at hello@illuminationpodcast.com or there's a little place to put comments on the page and anything else you want to share. KISMA