Miscellaneous
Wendy recounts a recent scenario where a coaching client was approached by a team member in a practice with an ultimatum. "Either so-and-so goes, or I go" Heather Driscoll, a TTI administrative coach, goes over how to effectively deal with practice drama and conflict so that team members feel heard and valued. What You'll Learn 2 steps to resolve conflict, confrontation, or drama in the practice Don’t make this common mistake people make when addressing conflict How to recover from confrontation so everybody can move forward together Discover how to differentiate from what people are saying vs what they are feeling The 1 question to ask when a team member is dealing with frustration Why your best team member can suddenly become your worst How taking on someone's problem can make things worse and what you should do instead The best thing you can do when you’re having a hard conversation with a team member Guest Bio Heather Driscoll is an administrative coach at The Team Training Institute and has been a leader in the dental community since the early 2000’s. At the end of 2017, she followed her entrepreneurial spirit and co-founded Smart Choice Dentistry with Dr. John Meis, a small Dental Service Organization (DSO). Previously, she served as the Vice President of Operations for Mortenson Dental Partners. She was responsible for the daily operations and leadership development in 120+ practices throughout the United States and was responsible for over $175 M annual patient care revenue. Heather has supported over 50 practices throughout the US and Canada with personalized business coaching, leadership and team development.