Technology
Diva Tech Talk interviewed Jeanine Heck, Vice President, AI at Comcast, the world’s second largest broadcasting and cable television company; the U.S. largest pay television, cable TV and home internet service provider; and third largest home telephone supplier in the U.S. As a child, Jeanine sometimes felt like “the lone soldier” as a female “mathlete,” consistently drawn to numbers, and science. “I loved things that had to do with STEM (Science, Technology, Engineering, and Math). Engineering popped up” as she chose a college major. “I loved programming.” As an undergraduate, she felt fortunate to graduate with her BSE from the University of Pennsylvania, which also housed Wharton. “I got a really good, well-rounded perspective on both tech and business.” Post-graduation Jeanine spent six years at Gemini Systems (now EssexTec), serving the New York Stock Exchange, first as a programmer. Then “my main responsibilities, over time, shifted. I raised my hand pretty often to become one of the people who decided what we were building: a business analyst role.” One watershed project was a Java-based visual tool/system that helped monitor and regulate the behavior of individual NYSE traders. “I liked all the technical challenges. But I didn’t have a passion for the financial markets,” Jeanine admitted. With a “career switcher mindset,” Jeanine entered Columbia University to get her MBA, and “discovered that I missed technology.” She landed two internships, first at Google in advertising sales and then at NBC, where she worked on an online Web video player. “In both jobs, I was not on the software team, but craving to be.” The good news was “I found an industry that I loved: the digital media industry.” Jeanine honed in on getting a role at Comcast. “It was more of a humble culture, which stood out in the media industry” and a great opportunity for her to return to Philadelphia. Her first role was as a product manager for TV Planner, “the first time we brought together all content in one place.” With 1.5 million unique users, “when you have that kind of scale, you see amazing trends, patterns and data insights.” Jeanine became impassioned about data discovery and “I have built a career, on that, since then. “ One of the key products that Jeanine managed is Comcast’s Voice Remote, “the most loved” of Comcast products “synonymous with our brand.” Shifting into team leadership, directing 70 employees, has been “a little bit bittersweet for me,” Jeanine admitted. But she has enjoyed mentoring team members, sharing her experience, leading and learning from “the brilliant people” on her teams. Jeanine’s immediate Comcast goals include “developing products that people become attached to” like the successful Voice Remote. She is on a quest to find “the next big product that will take us to the next level of love from our customers.” She has tasked her team to discover “brilliant products” to bring to market. The biggest impact that Jeanine sees in AI developments has been in productivity, and quality. “It (AI) helps you do things more efficiently.” Jeanine’s success-oriented qualities are optimism, collaborative inclination and urgency married to agility: “One of my philosophies is ‘no day but today.’ If we have an idea, I am constantly thinking about how we get that out to customers, sooner.” Jeanine has spent introspection on the essential role of women in business. Personally, she has inculcated wisdom from Sheryl Sandberg’s Lean In, and concentrated on being taken seriously as an executive. She has also stayed open to feedback in her evolution, going so far as to assess her vocal presence and presentation skills to achieve “gravitas” as a leader. Jeanine has also become a devotee of Brene Brown. “I think she has the right idea. She talks about being a wholehearted person: being comfortable, taking risks and being vulnerable.” To achieve family balance, she works on putting down her phone, and assiduously listening to her 4 kids. In her community life, Jeanine works with two different high schools to encourage young people to consider technology as part of their life paths: her alma mater, St. Hubert’s in Philadelphia and Lower Merion High School. “The fulfilling part for me is that you show them: you can do this, too, and it opens their minds to the possibilities.” Jeanine’s pragmatic advice to women aspiring to lead is three-fold. Have a plan. “Ensure that you are ‘in the driver’s seat.’ Think about what you would like and a path to get there.” Don’t be shy about stating what you want/need. “Speak up for the things you want, and someone will help you find it.” Cultivate personal resilience. “There’s always a way out of a negative situation. “ Make sure to check us out on online at www.divatechtalk.com, on Twitter @divatechtalks, and on Facebook at https://www.facebook.com/divatechtalk. And please listen to us on SoundCloud, Stitcher, or your favorite podcasting channel and provide an online review.