Education
Some of our listeners have likely heard of the term Home Performance. But have you heard of Home Performance 2.0? Michael Housh and Neil Comparetto join us to describe how they are helping to develop this new approach to serving customers with total home performance. This is a systems being developed by Nate Adams and Ted Kidd. They describe a well performing home as one that is healthy, comfortable, safe, durable and, as a side benefit, uses less energy. Michael and Neil are both trained and experienced HVAC technicians; mechanics in their own words. They discuss how some simple changes in the approach to the way technical work is presented is resulting in better business and happier clients. They describe the HP 2.0 process as consisting of 6 steps: client education, initial PAID consult, a comprehensive planning process, executing the project, QC, and continuous optimization with monitoring. A large part of the client education consists of the resources available at www.NateTheHouseWhisperer.com – there you will find an inexpensive book that educates consumers (and techs!) on home performance, as well as 2 free downloads(chapters from the book) to share with Clients: Home Comfort 101 and HVAC 101. These steps help to remove the pain of being a residential HVAC business owner: (Much of this is based on the Sandler Selling Process) Avoid fights over stuff you can’t fix More Happy Clients - Actually SOLVE client problems, no band aids Smooth out monthly sales with large HP projects in off seasons Onboard Staff Faster-with something else for apprentices to do Fewer Unhappy Clients Reduce Mold Risk Reduce Boredom with Challenging projects and new twists all the time Reduce or eliminate free quotes Increase Ticket Sizes w/o Home Performance Jobs Lower sales and marketing costs, with better word of mouth and paid consultations. Bigger, more satisfying jobs vs Small jobs with lots of up-front work that often don’t solve problems If you want to learn more you can reach Michael at MHoush@HoushHomeEnergy.com and Neil at Neil@ComparettoComfort.com or Nate Adams and Ted Kidd at Nate@EnergySmartOhio.com