Business
In this episode of the Customer Strategy Podcast, I'm talking with Kelley Turner, the VP of customer success at Upland Kapost.Kelly and I got into a really interesting conversation around how to handle the turnover at the executive level of their accounts, and the reality is that at the leadership level of their clients, turnover is a constant challenge.So instead of reacting when an executive sponsor leaves, we looked at a situation where we anticipate such departures, and prepare for it in advance.Resources mentioned:Download the Customer Strategy Method Blueprint.What to do next:Click here to become a guest on the showApply to work with me