You may know people with the title of “Customer Experience Specialist” and “Customer Communications Specialist”, but what about “Customer Experience Communication Specialist”? Hailey Wilson from Illumina embraces this title and shares how focusing on both disciplines creates great results for customers and companies.

Reimagining Communications with Matt Swain

Episode 14: “The DNA of CX and Communications” with Hailey Wilson, senior customer experience communication specialists at biotech company Illumina

Whether your relationships are with customers, investors, or members, their expectations for how to communicate with your organization are changing. This podcast series focuses on the opportunities and challenges facing companies on the road to reimagining communications and the transformation they can anticipate along the way.

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Reimagining Communications with Matt Swain