Business
Touchpoints are where brands and customers/prospective customers meet. Audiences come looking for a solution and that's the window of opportunity a brand gets, to convert or upsell.
Being able to deliver your key value proposition, in the most compelling manner, is the biggest challenge. Companies that are able to achieve this, will definitely see more conversions through those touchpoints.
A single customer can visit multiple touchpoints (online and offline) of a single brand through their journey and hence the strategy should revolve around an integrated approach, to improve your customer experience.
In this episode, featuring Priyanka Agrawal, we covered a few interesting aspects of brand points.
- Synergies between online and offline touchpoints
- Hyper-personalization and it's benefits
- Creating a touchpoint blueprint
- Customer experience
- Impact of the pandemic on offline touchpoints
Tune in to this episode of the #transformarketng podcast to know more.
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