Society & Culture
Exploring the 3 ways to Create Psychological Safety at Work – the Role of the Leader This video and podcast is another in the journey of exploring the concept and implementation of supporting 'psychological safety at work'. I have based the exploration on Amy Edmondson's description of the 3 main ways in which this can be possible in organisations if leaders can carry through those 3 aspects. The more I explore the concept of psychological safety at work and the foundations for it being possible that are put forward by Professor Amy Edmondson and others, the more I see many similarities to the underlying thinking and communication practices of mediators and conflict coaches and to the CAOS models of mediation and conflict coaching which are processes designed to support more effective communication and creativity in response to conflict. Chapters: 01:10 The content and focus of the video/podcast 02:25 Professor Edmondson's characterisation of Psychological Safety, then moving into the 3 ways that she says leaders can 'create' psychological safety at work 03:50 Introduction to the 3 ways starting with: 1. Frame the work as a learning problem not an execution problem 08:26 2. Acknowledge your own fallibility 10:07. 3. Modelling curiosity - how mediation and conflict coaching practices strongly align with the means by which this is achieved. 12:24 Review of the 3 ways and issues and questions that arise in relation to the actual carrying through and development of them 'in reality'. The language used, such as, can a leader 'create' a feeling of safety for others and what does that capacity imply - a level of dependency that might in itself be 'unsafe'? 17:48 The importance of understanding what are effective questions that support an atmosphere of curiosity and open and 'psychologically safe' discussion. How this links to way no. 1 of 'framing work as a learning problem'. 21:05 What is the 'reality' of Psychological Safety at Work being created? 23:25 Some questions and 'loose ends' to finish off with. Please share your thoughts and questions in the comments section. Alan Sharland has been a Mediator and Conflict Coach for over 27 years working in a wide range of dispute situations including neighbour disputes, workplace disputes and organisational conflict, complaints (NHS, Special Educational Needs, University Student), group disputes and others. He was Director of a community mediation service in West London for 11 years and now runs CAOS Conflict Management. https://www.caos-conflict-management.co.uk Connect with Alan on LinkedIn: https://www.linkedin.com/in/alansharland Train in the CAOS Model of Mediation: https://www.caos-conflict-management.co.uk/mediation-training-course.html Train in the CAOS Model of Conflict Coaching: https://www.caos-conflict-management.co.uk/conflict-coaching-training.html Check out and like the Communication and Conflict Facebook page: https://www.facebook.com/communicationandconflict/ Visit the Communication and Conflict website: https://www.communicationandconflict.com Books and ebooks: How to Resolve Bullying in the Workplace: Stepping Out of the Circle of Blame to Create an Effective Outcome for All https://www.amazon.co.uk/How-Resolve-Bullying-Workplace-Effective/dp/1511941316 A Guide To Effective Communication for Conflict Resolution - How Mindful Communication Supports Growth Through Conflict. Purchase the book at this link on amazon: https://www.amazon.co.uk/dp/1790335221 CREDITS Outro Music: All Colours Pt 6 by Bob Holroyd, from album Hollowman: https://music.apple.com/us/album/hollowman/677559200