Business
Michael Luna graduated with a Bachelor's Degree in Business Administration from West Texas A&M. His leadership experience stems from a 9+ year insurance career with six years in operations/sales leadership. Currently, Michael leverages his expertise with Big Brothers Big Sisters in the nonprofit sector. When you think of failure in a leadership position, what comes to mind?What motivated you to want to discuss failure in leadership?Tell me about stepping away from Nationwide after 9 years.What provoked the leap from the service role to the sales role?Did you ever consider going back to customer service from sales?What advice would you give your younger self?What’s the hardest lesson to learn in facing those failures?Tell me about your role at Big Brothers Big Sisters.What is the most rewarding part of your role as an Outcomes Manager?Who was the biggest influence in your leadership journey?What is your favorite quality about your son, Adam?