Business
One way we can change our systems is by gangs of like minded people persistently getting it right for people with complex support needs. We hear examples of how this can be a major win-win-win for people staff and systems. The power of stories - see https://www.youtube.com/channel/UCdjeotwSHwtF602tF6aEOrQ - to keep everyone going and to inspire others to be brave and how measuring outcomes as described by people with support needs and the professionals can help us all focus on what counts.