Business
Guest: Michael DeSalles, Strategic Analyst, Frost & Sullivan Frost & Sullivan has just published a new whitepaper, “THE HOSTED MODEL: Why It’s Revolutionizing the Contact Center Industry.” The hosted contact center market is moving out of the early adopter stage with immense future growth potential. Some of the topics covered in this interview - Industry trends and key benefits driving hosted contact center adoption - Total cost of ownership (TCO) advantages of hosted vs. on-premise - Key findings in Health Advocate case study (a rapidly expanding service organization that utilizes a hosted contact center) - Questions to pose to a hosted contact center provider. This complimentary Frost & Sullivan whitepaper can be downloaded at www.cincom.com/FrostReport