Getting Personal: Collections as a People Business with Marc Billard

Getting Personal: Collections as a People Business with Marc...

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Who is a debt collector? Looking at MetCredit's career videos, you'd think they only hire shy, reserved wall-flowers who are more comfortable being in the background. You might think the biggest asset for debt collectors is nerves of steel. But being a superhuman pillar of strength isn't what's most needed in debt collection. Maturity, emotional intelligence, and problem solving skills are the real powerhouses of the business. In this episode, Me...
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Who is a debt collector? Looking at MetCredit's career videos, you'd think they only hire shy, reserved wall-flowers who are more comfortable being in the background. You might think the biggest asset for debt collectors is nerves of steel. But being a superhuman pillar of strength isn't what's most needed in debt collection. Maturity, emotional intelligence, and problem solving skills are the real powerhouses of the business. In this episode, Me...
Read More