Business
Guest: Louis Columbus, Manager of Enterprise Compliance and Quality Management, Cincom. Louis Columbus was recently a panelist at the Green Technology World™ Conference where he discussed the environmental impact of virtual contact centers and remote agents. In this podcast Louis answers some of the questions he covered at the conference including: - Why are so many companies are adopting green technologies now? - How does a virtual contact center help companies become more “green?” - What are other advantages of virtual contact centers? - How does the virtual contact center improve customer service? - Where will green technologies be in the next 2-10 years?