Healthcare DisruPTion 4 Interview Matt Watkinson Part 2

Healthcare DisruPTion 4 Interview Matt Watkinson Part 2

Healthcare DisruPTion

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The conversation with Matt Watkinson, author of “The Ten Principles Behind Great Customer Experiences” continues in this episode.  It literally picks up right where it left off.  This talk gets into the topics of Expectations, the Peak End Rule and the Zone of Tolerance.   Maybe you’ve never heard of some of those phrases before,...
The conversation with Matt Watkinson, author of “The Ten Principles Behind Great Customer ...Read More