Business
Hendrik Laubscher is the founder and chief analyst at Blue Cape Ventures. along with being an eCommerce and marketplaces expert. Marianna chats to Hendrik about working together at PriceCheck (South Africa's largest price & product comparison website), the importance of customer service in eCommerce, and the current state of the eCommerce industry. The two discuss the issue with most checkout pages, and Hendrik even offers some valuable advice to eCommerce retailers.