Business
Welcome to another Antifragile episode. Joining us today is Hiten Shah. Hiten started multiple SaaS companies since 2005 and is an active advisor and investor. He is a co-founder of Product Habits, Crazy Egg and FYI. The conversation is very basic: if there is a problem, how are we going to deal with it Talking about challenges, there is nothing more monumental for Hiten than the lawsuit that the company had to deal with. Hiten shares how he and his co-founder were able to work together alongside with their lawyers in solving the problem. You have to be objective of what do you need to make the business successful Hiten talks about the importance of getting past emotions in solving problems. He also warns about false beliefs and false positives which most founders fall into. Founders must be objective in knowing what they need for the business to move forward and be successful. We then get an overview about Draft Send and FYI and how they solve the real problem in the document space. Episode Quotes "The conversation is very basic, if there is a problem, how are we going to deal with it" "The best thing you can do is have a plan and have milestones and execute towards the plan" "Whatever strategies I have they all have to do with getting past emotion" "My companies are not my babies. That's not how I think about them. I am not attached to them in that way" "We usually know the answer to our problems too" "You have to be objective of what do we need to make this business successful" "If you're not happy, figure out why you're not happy and just solve it" Listen to Learn 00:25 Getting to know Hiten Shah05:29 Hiten's make-it-or-break-it moments, lawsuit story12:01 Going forward and solving the problem18:20 How Hiten developed his problem solving skill?20:31 Defining clear goals & strategies, and implementation25:23 Overcoming emotions in problem solving27:41 Who gave you the most valuable advice?29:25 Learning from experience, false beliefs and false positives35:45 The problem in the document space, overview about FYI37:55 Determining false positives, importance of being objective40:37 Rapid Fire Questions42:34 Links and Announcements