How a New Leader Broke Through a Culture of Accuse, Blame, and Criticize

How a New Leader Broke Through a Culture of Accuse, Blame, a...

Cold Call

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Children’s Hospital & Clinics COO Julie Morath sets out to change the culture there by instituting a policy of blameless reporting, which encourages employees to report anything that goes wrong or seems substandard without fear of reprisal for the act of reporting. Harvard Business School professor Amy Edmondson discusses getting an organization into the “High Performance Zone” by creating an environment of psychological safety and high accountab...Read More
Children’s Hospital & Clinics COO Julie Morath sets out to change the culture there by ins...Read More