Arts
In this episode, we talk with Alex Reneman with Mountain Leverage. Alex explores the importance of innovations like voice-directed solutions in the midst of a global pandemic when the supply chain may be disrupted. “There's a lot of tribal knowledge that sits in some workers that you can put into a system. So we take some of that data and put it into a voice system to voice-enable the process. So, for example, if you have a flex worker who is fully trained at one station and maybe they're only partially trained on another station, they really wouldn't be able to fill in there. But if you add a display with voice that walks them through the process, maybe they’re less efficient than if they were fully trained on the station, but they’re able to get through. So that's something that's pretty impressive normally. But then put the COVID-19 lens over it, and now that individual can be effective while maybe their partner is out with COVID-19 or unavailable based on distancing or different things. That's where we’re finding some of these solutions really interesting at these times.”Connect with Mountain Leverage on LinkedIn.