Technology
In this interview, we discuss Goldman Sachs’ strategic decisions around technology, including how it is building new businesses that are adjacent to its historical core businesses, how it is trying to build the digital consumer bank of the future, and the transaction banking business it is building. We discuss Clay’s view on the importance of having a fail-fast model, especially in the days of COVID, and the pivot Yum! Brands has made since COVID. We also discuss Clay and George’s view on the customer experience, including how customers have come to expect the Amazon experience everywhere and the importance of the business product and the tech product working together to create a seamless journey for the customer. Lastly, we discuss how the lines between the business and IT are eroding, including how agile and DevOps are beginning to move into the business and why the people capable of leading businesses are oftentimes engineers, among a variety of other topics.