Business
To help us discover that excellence within you, we have Matt Woodruff, SVP Brand and Guest Excellence of Hospitality Ventures Management Group. They talk about creating the ultimate guest experience by imbuing an attitude of excellence in their associates which leads to better customer service. It’s a lot more complicated than just an attitudinal shift by creating the ‘excellence’ mindset. It’s completely different than being ‘good’ and we share how you and you