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There are two ways of looking at Britain’s rail privatisation story. If you focus on usage, it looks like a success. But look at the cost and level of passenger satisfaction and the picture is not quite so rosy. Matthew Vincent discusses what's gone wrong and what can be done to fix Britain's railways with the FT's Jonathan Ford, Gill Plimmer and Robert Wright and John Stittle of Essex Business School. Music clip courtesy of ACTORvist