Business
Reviews are essential to the growth of your online presence, but it’s not the only purpose. With the help of reviews, we can also improve our business. By receiving client feedback on what we are doing wrong or are doing poorly, we can immediately pinpoint and plan a solution for these shortcomings. On the other hand, when we receive positive feedback, this helps push us forward and know that we are doing something right. But we should never forget that we can never please our clients every single time. There will always be positive and negative feedback, but sometimes there are toxic reviews for no reason at all, with just the goal to taint or ruin your image. So, in this episode, we tackle how we can remove those dreaded negative Google reviews. [00:01 – 12:41] What You Can Do To Remove Google Reviews Justin and Kelly walk us through the different actions you can take on how to remove reviews on Google My Business. Flag (inappropriate/inflammatory/toxic) reviews for a potential removal Address the customer’s issue so they can edit or remove it Tweet the Google Small Business Team (@GoogleSmallBiz) Submit a formal legal request to Google Manage your reviews tool for Google My Business How to Build Positive Reviews: Note: consumers/patients are seven times more likely to leave a negative review, and most of the time don’t bother to leave positive reviews even if they had an amazing experience. [12:42 – 14:33] Closing Segment Final thoughts and call to action Tweetable Quotes: “The best way to proactively push against negative reviews is by proactively building positive ones.” – Justin Knott Subscribed Yet? Now you can! Subscribe to the Patient Convert Podcast and never miss a new episode! Subscribe for emails or using your favorite podcast app via Email, Apple Podcasts, Google Play, Spotify, Stitcher, or visit my website https://kelleyknott.com/ Feel free to connect with me on LinkedIn, Twitter, Facebook, Instagram What We Do Check out our Healthcare Marketing Agency – Intrepy Healthcare Marketing Check out our physician liaison training platform – Physician Liaison University Leave a Rating & Review for Other Listeners! I hope that you have found this episode and any others you have listened to to be helpful in your growth as a healthcare marketer or practice owner. Please consider leaving a review on one of the channels above. The best way to do that is to rate the podcast on Apple Podcasts and leave us a brief review! You can do the same on Stitcher as well. Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you. Thanks for listening. Kelley Knott