Is Airbnb guilty of a UX Cardinal Sin?

Is Airbnb guilty of a UX Cardinal Sin?

Design Talk

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Could the Airbnb rating system be doomed to failure all because they chose stars over hearts? Read on to learn why this design decision meant the user’s mental model would never match the system’s conceptual model, imposing pain and suffering on their key partners, their hosts!...
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Could the Airbnb rating system be doomed to failure all because they chose stars over hearts? Read on to learn why this design decision meant the user’s mental model would never match the system’s conceptual model, imposing pain and suffering on their key partners, their hosts!...
Read More