Technology
What is employee engagement and what does it have to do with IT? Andrew Eardley-Day, ITSM system administrator for Betfred and Joey Brown, product manager for SolarWinds ITSM join episode host Chris McManus to discuss the importance of versatile service desk engagement methods for employees, including how IT can offer omni-channel engagement, ways ITSM can learn from consumer product support, and how IT bears more responsibility than ever for the overall employee experience. This episode of SolarWinds® TechPod™ is brought to you by SolarWinds Service Desk, an ITSM solution built for more than just tickets. Request a demo of Service Desk and start connecting employees to IT support through chat and a requester mobile app. SolarWinds Service Desk—IT just got a new reputation. Visit solarwinds.com/service-desk. This podcast is provided for informational purposes only.© 2020 SolarWinds Worldwide, LLC. All rights reserved.