Business
My team knew I preferred not to be interrupted while treating a patient. When Izabel buzzed I knew there was something wrong. She began, "Dr. Orent, there's a man here to see you. Says he is an investigator from the Massachusetts State Licensing Board... the Board of Registration in Dentistry. He showed me his badge. Says he wants access... to all of our patient records." His visit was without warning. Unannounced. I had no idea why he was at my front desk. What I did know was that it's never good news. I told Izabel to tell him I'd be right out. Told my patient I was going to give him a short break... rest his jaw... then headed for the front desk. His name was Vincent, though he introduced himself as "Investigator Smith" (not his real last name). He was wearing a dark gray suit. Showed me his badge. As he had explained to Izabel, he was sent by BORID (The Massachusetts State Board of Registration in Dentistry) as part of an investigation. He was polite, but all business. He advised me that he would be with us for the better part of the day (now there's an oxymoron... I didn't see how having him with us would make that the better part of any day). And so it began. He pulled bunches of charts from the wall, spread them out on the desk, and began reading. When he finished that batch, he'd put them back and pull the next. I went back to patient care. From time to time I'd peak out front. He was in my office no less than 6 hours. One time while at the front, I casually asked him what he was looking for. Why was he in my office? Links in this Episode www.GemsAreEasy.com/podcast Forget about just trying to “survive…” If you want to thrive in the face of insurance PPO bullying, attract more new patients, hire and keep the best team members then Gems Insiders’ Circle is for you. If you want to work less while making (much) more money, enjoy all the benefits of Gems family membership with NO LONG-TERM commitment (Platinum membership is month-to-month). If you’ve never been a Gems Family Platinum member, then I’d like to invite you, AS MY GIFT… to join our Gems FAMILY… take a FREE 6-week TEST DRIVE of Gems Family Platinum membership. Six weeks FREE. You’ll enjoy ALL the benefits of Gems Family Platinum membership… The usual $497 monthly membership fee will be WAIVED until week 7. You may cancel at ANY time. Gems Family Platinum membership is always month to month. ZERO commitment beyond the month you’re in. For a LIMITED TIME… if you take advantage of this offer right now, you’ll pay only $6, a one-time shipping fee. Your first 6 weeks are FREE. www.GemsAreEasy.com/PODCAST13 to read all about and get your FREE 6-WEEK TEST DRIVE... then click the JOIN PLATINUM button. www.FreeGiftFromTom.com/podcast Get your FREE copy of my book, “Transform Your Dental Practice from CoalMine to GoldMine” (currently $16.97 on Amazon, but yours free as a Gems Podcast listener). PLUS, your FREE book order includes a FREE BONUS that could add $50,000 per year to your income. FREE 30-minute LIVE one-on-one TEAM TRAINING on my Adult Fluoride Verbal Skills. Learn to achieve 80% acceptance PAID OUT OF POCKET with just SEVEN SIMPLE SENTENCES!