Business
Katie Hanson, Director of Product Management at Benefitfocus, shares how her company quickly adapted to help their customers find affordable benefits during this global pandemic, and how it led to the creation of a new offering. She also talks about the importance of supporting her team during these stressful times by understanding how they are “really” doing. Katie is a consumer experience thought leader and trained innovation catalyst. For almost two decades, she has helped consumers navigate big financial decisions using technology. Her passion for using data to uncover insights and foster innovation has contributed to the advancement of consumer-centric solutions at market-leading companies including Wells Fargo, Renovate America, Intuit, and Global Analytics.