Government
The Sacramento Municipal Utility District, affectionately known as SMUD, is a power generation company, distribution, and a retail outlet to their 650K customers in the Sacramento County area. On this episode of The Districts, CIO Stephen Clemons talks about how SMUD’s operations and use of technology as it relates to solar, distributed energy resources, and its increased visibility into the grid. From payment options, to elevating the customer service experience, to working with customers’ IoT devices to help save energy, all have contributed to an increase customer satisfaction. SMUD has implemented a retail outlet, offering thermostats, light bulbs, water conservation and more, that has generated $1M in revenue in its first 3 months, a testimony of the brand. Devon Winthrop, AT&T Principal Architect, talks about how drones with AI and machine learning, utilizing LTE, are changing the way public utilities do business in the field. Guests: SMUD CIO Stephen Clemons and AT&T Public Sector’s Devon Winthrop