Business
Unlike most SaaS professionals, Aaron Stillman didn’t end up in software because it was a longtime passion. Instead, he wanted to drastically increase his fresh croissant intake. In other words, he saw his first SaaS job as an opportunity to live in Paris while developing his product management — and eventually marketing — abilities. That first role kept him in the global market, where he now works for international customer experience optimization platform AB Tasty as its “director of storytelling” — or, as some prefer to call it, director of product marketing. On this episode of Tech Qualified, Aaron discusses the importance of using a multitude of marketing tools to reach customers and why it’s vital to pay attention to which tools are most appropriate for a particular moment in time. Currently, the tool he finds most effective is video. “Video’s really a first-class citizen for us,” Aaron says. “I want to make sure that our story gets across in a video in a way that will have that human impact when somebody watches it. When people log in to use our platform and ... create a personalization campaign, they'll receive a video helping them understand the key value propositions and the how-tos of using the product.”