Technology
As your organization grows, you’re faced with a host of challenges. In addition to things like having enough office space, developing a solid onboarding plan, and making sure your company culture is maintained, one of the most important elements is your network. What does it take to move your business, specifically your customer support centers, to the cloud? On this episode of the Communications. Transformed. podcast, we sat down with Josh Adler, a Business Analyst at Collette Travel, to talk all about: What it takes to move a contact center to the cloud. What are the most important things to get right in order to make the transition a smooth one for everyone involved? How is AI and machine learning going to play a role in the customer contact center moving forward?