Business
Guest: Rick Daley, EVP Business Development, CallCopy, Inc. CallCopy ( www.callcopy.com ) is one of the fastest growing companies in the call recording/quality monitoring industry. Recently Rick Daley delivered a webcast titled, This Call May NOT be Recorded! Are You Breaking the Law? In this podcast, I talk to Rick about a few of the regulations and call recording best practices he addressed in this recent presentation. You can view the complete recorded webcast -- This Call May NOT be Recorded! Are You Breaking the Law? at: www.crmxchange.com/webcast/callcopyaug07.asp You can also download Rick’s latest whitepaper on this same subject at: www.crmxchange.com/featured-offer/callcopysept07.asp