Maximising profits and customer satisfaction and minimising loss. Vue uses a balance scorecard system to assess its performance

Business operations - for iPod/iPhone

Vue: The balance scorecard

This series of tracks examines the operations management in four service industries. Each has unique problems associated with their sector but they all have operational processes to ensure smooth delivery of their product. Material is taken from The Open University Course T883 Business operations: delivering value.

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Business operations - for iPod/iPhone