Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it! Please post a review on Itunes if you find our podcast of value. This will help us reach as many Call Center Geek as possible!#callcenter #contactcenter #CX #custserv #callcentergeekwww.expiviausa.comIf you enjoy listening to the podcast then come and interact with all of us! Join the "Advice from a Call Center Geek Community" on Facebook today. You can ask questions and learn from the entire Call Center Geek community!
One of my roles as the CEO here at Expivia, is to make calls on where I see technology and CX intersect to try to position us to be ahead of the curve...
Covid had changed the way many of us operate our contact centers. In this episode of "Advice from a Call Center Geek!" we take a look back at where w...
The Ultimate Guide To Contact Center Outsourcing Episode...we created it!This episode of "Advice from a Call Center Geek!" is designed to give you eve...
In this episode of Advice from a Call Center Geek! we dig deep into 13 questions that all contact center leadership teams should be able to answer and...
We had the privilege of talking to NICE CXone (inContact) CEO Paul Jarman on this episode of "Advice from a Call Center Geek!"In what will be one of o...
You just got the job as the new call center manager, you are super excited!!! But then you realize, " I AM THE NEW CALL CENTER MANAGER!!!!", what do ...
Speech analytics is an extremely powerful tool in creating a positive agent and customer experience. sentiment, trending keywords, even frustration l...
What Is Customer Service Experience?"Customer service experience is the opinion your customer forms about the quality of the service you provide."Bloc...